The customer has paid for two identical orders by mistake. Please mind that the client has to contact the support team within 30 minutes from the moment of payment, otherwise, we will assume that they need both papers written and both orders will be processed as separate ones;
In case the customer wants to cancel the order as it is not needed (the class got cancelled, the order was placed by mistake and etc.). Please mind that in such case, the customer has to contact our support team within 15 minutes from the moment of payment, otherwise, we will assign an expert and will start working on the order and a full refund will not be possible;
The deadline was missed. If the first version of the paper is delivered after the original deadline, our support team will recalculate the price of the order according to the time of actual delivery as compensation. Dispute Manager will request to provide the proof of submission failure in order to investigate the whole case more preciously. However, if the customer failed to give us thorough and clear instructions on the performance of the assignment - neither full nor partial refund will be considered. If a delay occurs due to the late uploading of extra materials on the customer’s part, they cannot apply for a lateness refund;
If a customer considers that the delivered assignment contains plagiarism, they must provide enough proof, including links for the sources, where the data was initially taken from, or Turnitin report, the percentage of the report cannot be lower than 10%. We do not consider as plagiarism bibliographical references (including references throughout the text and/or page of bibliography at the end of the material) as well as cliché (including idiomatic expressions, connectors, common phrases);
If a customer wants to cancel the order right after we started working on it, please be informed that in case of a 15-minutes cancellation maximum of 70% refund can be granted; in case half of the deadline has passed, the customer can request for 50% refund; in case more than half of the deadline has passed 30% refund can be approved. The case will be tracked by our manager, who will update on possible offers;
Quality of the assignment or instructions are weak. A client can get aware with the percentage of the refund they can get in the following cases:
A customer cannot request a refund in case the order is revised and the issue is resolved;
If there is no expert available to revise the assignment, we can provide the customer with a 15% - 50% refund. In case the revision was completed after the deadline, the customer will get a 15% compensation. We guarantee that our managers will work on every case individually to meet customer's expectations;
Once the revision is requested, it implicates the customer’s general approval of the assignment and means that they require only minor changes to the already completed material. In such case, a 100% refund will not be granted if the revision of the paper has been requested at least once (please be informed that exceptions can take place and each case is investigated by the Dispute Manager individually);
If you do not like the result - you can always contact our manager to request a refund, however, a detailed explanation or a proof must be provided (file with comments, feedback from the professor, or a detailed message with mistakes). In case the customer fails to provide us with the mentioned information, the refund request will be declined;
If our Support Team considers your assignment complex, we could offer you to find a specialist who will estimate the final price and deadline. If you refuse their bid, 70% of the sum paid for the order initially could be returned back, the rest will be compensated for the work of our Support Team. It is considered as compensation for the search we made and for the writer's estimation of your assignment.
Please, note that when the customer requests a 100% refund, they automatically repulse any rights on the completed assignment. In such case, we reserve the right to publish the assignment on our homepage and the content of the work will be automatically linked to our writing company;
If a customer paid twice for the same order by mistake, the money will be returned to your balance on our website automatically.
If the customer is willing to get a refund, they need to contact our support team, and the order will be forwarded to the Billing Department, that analyzes each case individually and comes to a final decision. Such a process usually takes up to three business days. However, in separate situations, the process may last less or more, depending on the specific details of a particular case.
Please be informed that in case we do not receive any reply from the customer in regards to the manager's offer within 5 business days, the refund request will be terminated and the money paid fully/partially will be stored on the client's personal account on our website as a Store Credit Balance.